Frequently asked questions

What is your Shipping Policy?

Free shipping is available for all items sold in the kimberly lane productions online store. All items ship within 3-5 days with 1-3 days required for processing. Kimberly Lane Productions currently only ships to the United States of America.

Why do Canvas and Metal Prints ship separately?

Canvas and metal prints ship separately from other items as they are shipped directly from the printer.

If you order a canvas and/or metal print along with other items, you will receive two shipping confirmation emails. The first will be when your items (bookmarks, greeting cards, stickers, etc.) ship. The second will be when your canvas and/or metal print ships. The canvas and metal prints ship separately from each other as well.

What is your Return Policy?

The return policy varies depending on the item purchased. see below for details for each item’s return policy. please keep the receipt for your purchase.

Canvas Prints: Kimberly Lane Productions does not offer returns or exchanges on canvas prints. If the canvas print arrives damaged, please contact store@kimberlylaneproductions.com and we will be happy to work with you to find a resolution.

Greeting Cards: If you are not 100% satisfied with your greeting card purchase, you may return the product and get a full refund or exchange the product for another. Products can only be returned or exchanged within 30 days from the purchase date. Any product returned or exchanged must be in the same condition you received it and include any additional items sent with the product (i.e. The complimentary white envelope included with a folded greeting card must also be returned and in original condition).

Metal Prints: Kimberly Lane Productions does not offer returns or exchanges on metal prints. If the metal print arrives damaged, please contact store@kimberlylaneproductions.com and we will be happy to work with you to find a resolution.

Stickers: If you are not 100% satisfied with your sticker purchase, you may return the product and get a full refund or exchange the product for another. Products can only be returned or exchanged within 30 days from the purchase date. any product returned or exchanged must be in the same condition you received it.

To return an item, please contact the online store at store@kimberlylaneproductions.com. If the item is returnable, you will be sent a return label. once the returned package is received, the item(s) will be processed in 3-5 days. if the returned merchandise is in returnable condition, a partial refund will be issued. partial refunds are issued to cover the cost of the shipping label. if you are shipping a smaller item, such as a sticker or individual greeting card, you may be able to return the item(s) without a shipping label. once the partial refund is issued, please allow up to 10 business days for the refund to show in your account.